II. FUNCTION

The RAC reviews, analyzes and makes recommendations regarding virtually all aspects of the OVR delivery system. It helps OVR ascertain customers' needs and expectations. In addition, it monitors OVR's response to the information it gathers. Specifically, the RAC:

A. Evaluates OVR performance and service delivery, particularly:

1. Eligibility.
2. Extent, scope, and effectiveness of services.
3. Achievement of rehabilitation goals.
4. Establishment and implementation of an effective and impartial hearing process.

B. Assists with all phases of the State/Federal compliance plan and strategic plan.

C. Reviews and analyzes data gathered concerning customer satisfaction with:

1. The activities of the state agency.
2. The activities/services of public or private entities with whom the state agency subcontracts for goods/services.

D. Prepares an annual report to the Governor and RSA Commissioner.

E. Maintains active linkages with the State Board of OVR, State Independent Living Council (SILC), individual Centers for Independent Living (CIL), IDEA, OVR District Office Consumer Advisory Committees (CAC), other advisory councils, and numerous associations.

F. Prepares, supervises, and evaluates implementation of the annual RAC Resource Plan, including staffing and other supports.

G. Reviews, advises, and assists in the development of all OVR policies and programs.