Pennsylvania Rehabilitation Council
Annual Report for Fiscal Year 2000

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FY 2001 Goals

The full Council establishes annual goals, which are in turn assigned to standing committees. The committees establish objectives and/or activities to accomplish the goals.

Executive Committee:

Goal Number 1: Increase communication with the OVR Board and the Workforce Investment Board.

  • Implement at least three Open Dialogue meetings with the OVR Board, with at least one being in person.
  • Meet with the State WIB and OVR staff to achieve an operational definition of the Rehabilitation Act requirement that the PA-RC consult with the WIB before carrying out its functions in section 105.
  • Assure that the PA-RC receives copies of all OVR reports to RSA on a timely basis.

Goal Number 2: Increase the PA-RC's knowledge of OVR's fiscal management.

  • Develop a process to receive quarterly revenue and expense data
  • Include a fiscal report in the OVR portion of each PA-RC meeting agenda

Customer Satisfaction Committee:

Goal: Assess and analyze customer satisfaction with OVR programs, services and outcomes.

  • Complete and publish analysis of BBVS current customer survey started in FY00.
  • Complete and publish analysis of Satisfaction with Employment Outcomes survey started in FY00.
  • Develop a process to routinely obtain copies of OVR surveys and analysis of results.
  • Conduct 2-4 targeted surveys and/or focus groups based on analysis of satisfaction data collected by OVR.
  • Receive, review, and analyze data concerning formal and informal customer appeals and mediation activities, and make recommendations as needed.

Disability Agenda Committee

Goal Number 1: Increase outreach, communication and collaboration with OVR stakeholders and other organizations with a disability focus.

  • Increase PA-RC involvement with groups specifically identified in section 105 of the Rehabilitation Act.
  • In collaboration with staff, increase the content of the website for members and nonmembers.

Goal Number 2: Assist in assuring the accessibility of all aspects of the CareerLink centers.

  • Participate in work groups and other activities related to accessibility.
  • Develop a process to receive and analyze information about site assessments and customer concerns.

Legislative Committee

Goal: Increase PA-RC's advocacy on behalf of job seekers and other persons with disabilities.

  • Position the PA-RC as a resource to federal and state legislators concerning legislation and services for persons with disabilities through position papers and meetings with elected officials.
  • Prepare a portfolio of information for use in advocacy on behalf of retaining a separate state-federal rehabilitation program.
  • Participate in the National Rehabilitation Association's annual Government Affairs training conference.
  • Continually monitor information resources and disseminate information to the PA-RC's Legislative Network through Legislative updates and Legislative Alerts.

State Plan Committee:

Goal Number 1: Increase the PA-RC's role in the development and monitoring of OVR's goals and priorities as described in the attachment to the State Plan.

  • Develop a process for the PA-RC to participate in preparing the goals and priorities at least 30 working days prior to the public meetings.
  • Increase the PA-RC's role in publicizing the meeting to stakeholders through its affiliations and web site.
  • Assure completion and approval of the PA-RC's attachment by February 2001 for inclusion in the public meetings.
  • Increase direct contact with the OVR/BBVS Consumer Advisory Committees, through exchange of minutes and joint conference calls, in order to obtain information for the PA-RC's attachment.
  • Increase the PA-RC's knowledge about programs and services described in attachment 4.12(e) - innovation and expansion
  • Participate in workgroups and committees formed to address aspects of State Plan implementation, for example:
  • Multicultural Advisory Committee
  • Comprehensive system of Personnel Development

Goal Number 2: Continue oversight of OVR policies and procedures

  • Participate in work groups formed to draft new policies or revise existing policies.
  • Make recommendations to the Full Council regarding new or revised policies.
  • Assure that staff has complete and current counselor manuals, numbered memoranda, etc. in the office reference library.
  • Assess the flow of communications throughout the system and make recommendations as needed
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