Customer Satisfaction Committee Written Review

March 4, 2008

Ms. Leslie Kelly called the meeting to order at 10:00 a.m.

Additions to the Agenda

There were no additions.

Approval of the Agenda and Minutes

Ms. Carolyn Vidt motioned to approve the agenda the minutes. Mr. Michael Adamus seconded the motion. All were in favor.

Action Items for State Plan Attachment Meetings

Ms. Jamie Ray indicated that she would not be able to present at the April 2, 2008 State Plan Public Meeting but asked the staff to send the schedule to see if she could present at another meeting.

Ms. Kovalcik-Weaver asked members if they received the memo sent out yesterday which was titled Public Hearing Schedule and Information which went over the information below:

At the February 6, 2008 Full Council Meeting you were given copies of the customer satisfaction surveys, PaRC brochures, the 2007 PaRC annual reports and the Client Assistance Program (CAP) pamphlets. If alternate format is needed, please get the person's name and address and it will be mailed to them. The survey and annual reports are also available on the PaRC website.
You will be given approximately 10 - 15 minutes to do your presentation at the hearing. You will need to give a brief overview of what the PaRC is and responsibilities of the council. This information can be found in the PaRC brochures as well as in the 2007 Annual report under "Council Responsibilities under the Rehabilitation Act" located on the back of the first page of the report. Then you could lead into the actual customer satisfaction review and ask them to take a few minutes to complete it today or mail it in later. Let them know handouts are available to take with them. You could hand them out or have them lying on a table, if one is available.

I would suggest keeping it simple and short. Let them know you are available to answer questions, if needed.

Please contact the "contact person" listed for the Public hearing that you have signed up for to make arrangements for your time on the agenda. I would plan to get to the hearing location about 15 minutes early the day of the hearings to introduce yourself to the OVR district administrator and see where they want you to place your brochures, etc.

Members also discussed that on the CareerLink call on Monday, March 3, 2008 they though it would be good to for PaRC members who are presenting to give out information on the local Workforce Investment Boards. Ms. Carolyn Vidt will be sending in paragraph for staff to send out to members who are presenting. Ms. Ray also suggested staff send out the PaRC State Plan attachment for members who are presenting to review prior to their presentation.

Ms. Kovalcik-Weaver reported that the office has received seven surveys. Ms. Kovalcik-Weaver will tally the surveys and give the information to the committee.

Members discussed getting together on Monday, May 19th at 7:00p.m. in Raspberries restaurant at the Harrisburg Hilton, which is the night before the Full Council meeting on May 20, 2008. All members are welcome to join the committee.

The meeting adjourned at 10:36 a.m.

Attending:

Council Members (P=Present):

Leslie Kelly, Chairperson (P)
Michael Adamus (P)
Lucinda Crissman (P)
Jamie Ray (P)
Carolyn Vidt (P)

Guests:

Marji Beyer, OVR (NP)

Staff Participation:

Lee Eberly (P)
Linda Williams (P)
Jill Kovalcik-Weaver (P)

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