June 19, 2011
Ms. Jill Kovalcik-Weaver called the meeting to order at 10:06 a.m.
None.
Mr. Larry Kauffman motioned to approve the agenda and the minutes from the March 16, 2011 call. Mr. Joe Kraher seconded the motion. All were in favor.
Ms. Kovalcik-Weaver reported Ms. Nancy Massey provided a third quarter report for April, May, and June and there were 8 responses. Total responses for this year are 31. Ms. Weaver reported that the survey would be in the annual report and as members requested there would be a reminder for customers to go to the website fill out the survey in color. Ms. Deb Sebock, OVR will check with the OVR District Administrators to see if they still have the customer satisfaction surveys with the tearoffs posted in their offices. Ms. Lee Eberly suggested making the surveys in different colors.
Members reviewed their goals and budget. Members agreed to change their budget from $15,050 to $9,000. Mr. Kauffman also wanted to add goal #3 in regards to the Consumer Advisory Committee's. Members also discussed having Customer Satisfaction as a topic on the agenda at the Retreat in September with TACE. Ms. Sebock reported that the Executive Staff would be attending the retreat.
Mr. Joe Kraher motioned to approve the goals and budget below. Mr. Larry Kauffman seconded the motion. All were in favor.
Members decided to wait to schedule another meeting at this time. Staff will poll members at a later date for the next call. On the next call members want to start working on revising the survey questions and rating scale.
The meeting adjourned at 10:33 a.m.
The next call is scheduled for September 13, 2011 at 10:00 a.m.
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